Cancellation Policy

We love and adore each and every patient. We appreciate your patronage and support for the business, many of you being involved from day one. We pride ourselves on the relationships we’ve developed and the commitment and dedication you’ve shown towards HVBL.

As the business continues to grow the demand for appointments increases. We juggle the business day to day trying our best to accommodate the demand for appointments. We want nothing more than to accommodate our patients by providing a personal, individualized, intimate experience. 

In order to provide the optimal experience for our patients we must implement and uphold certain policies to protect the business and the experiences of all patients. 

As we enter 2024, HVBL will be strictly enforcing our cancellation and no call, no show policy. HVBL has had in place a 48 hour to 72 hour cancellation since inception. In the past months we’ve encountered an increase in last minute cancellations. These last minute cancellations have a negative impact on the business and affect the experience of our many patients. As mentioned, appointments at the spa are in demand, with many patients having to wait weeks for a desired service. Our 48 hour cancellation/rescheduling policy allows adequate time for the business to make adjustments to the schedule, readjust appointments and/or call in other patients who are scheduled at a later date. We plan our days in advance. Last minute changes create voids in the schedule, without the requested 48 hour notice we may not be able to fill your appointment slot resulting in a loss to the business. We at HVBL do everything we can to provide you with an amazing experience, we ask in return that you respect the time of the practitioners by providing us with proper notice. 

If you are not certain you will be able to make your appointment, if you're symptomatic or sick, please contact the spa 48 hours in advance and we will gladly reschedule your appointment at a later date. Please do not wait until the night before or the morning of your appointment in anticipation of your illness passing. Please take into consideration the time frame of your appointment, consider special events, holidays, work related events and ensure your treatments and possible downtime will not conflict with these events. 

If you must cancel an appointment you are required to CALL the spa directly and speak to a member of the team. Cancellations cannot be communicated through social media or text message. A phone call ensures we receive your request in a timely manner and is not overlooked.

Our Consultations are FREE. You will be required to put a card on file to book a consultation appointment. Our cancellation policy does apply to these appointments. Please call 48 hours in advance to reschedule or cancel your appointment. Late cancellations and no call, no shows will be charged a $50 fee for our time in the event you do not show.

Cancellations for Medi Spa services within the 48 hour time frame will incur a late cancellation fee of $150. No call, no shows will incur the same fee. There will be no exception to this policy.

Cancellations for Facial services within the 48 hour time frame will incur a late cancellation fee of $50. No call, no shows will incur the same fee. There will be no exception to this policy.

Cancellations for Microblading appointments within a 72 hour time frame will incur a 50% fee based on scheduled service. Same day cancellations or no call, no shows will be charged the full amount of the scheduled service. This procedure occupies multiple hours on the schedule, in addition there is a 4 month waiting period for appointments.

In the event their are no funds available on your credit card, you will have a cancellation fee added to your account. You will not be able to schedule another appointment until the balance is paid.

The above applies to new patients, existing patients and prepaid packaged treatment plans.

Our cancellation policy is provided during new patient on-boarding, noted on our website, our booking program and sent with each appointment reminder and confirmation. If you anticipate an issue with your scheduled appointment and want to avoid associated fees, please contact as us requested.