Policies

If you are interested in standard skin treatments, skin care, tox or facials, feel free to schedule an appointment. If you are interested in more advanced skin treatments such as RF Microneedlng, IPL, ResurFX, Combination Treatments and Injectables such as Filler and Sculptra, we do require a consultation as not everyone is a candidate or alternative treatment types may be suggested.

Schedule a 20 minute appointment to discuss your concerns and goals. During your consult the Provider will listen to your concerns, answer any of your questions and create a treatment plan which will help you achieve your short term and long term goals. We will offer one of the multiple services HVBL provides.

We can suggest individual services or package multiple services together which will provide you with additional savings.

There is no obligation to purchase at the time of consult. Treatment plans and packaged pricing are valid for 3 months after your consult date.

Consults are made available for those who are unsure of what to address first on their journey to revitalization.

You will always have time before your treatment to discuss your goals with the practitioner.

A credit card is required on file to make a Consultation appointment. We do charge $100 for a consultation. This charge will live in your account and can be credited towards a future treatment. If you decide to not move forward or schedule a future appointment, we will retain this $100 fee for our time. In the event you must cancel, do so prior to 48 hours. In the event of a late cancellation or a no call, no show, there will be a $100 fee charged for our time.

You may reschedule your appointment. This must be done at least 48 hours prior to your scheduled appointment. You may reschedule using the links send during confirmation or text reminders. You may also call to reschedule. Please do not use social media or email to cancel or reschedule your appointment as these are not regularly monitored throughout the day. If you must cancel or reschedule within 48 hours prior to your appointment, a late cancellation fee or forfeiture of your deposit will apply.

PLEASE READ!

HVBL will be strictly enforcing our cancellation and no call, no show policy. We have been encountering more frequent last minute and same day cancellations. This puts a severe burden on the business, schedule and other patients experiences.

HVBL has had in place a 48 hour cancellation policy since inception. Last minute cancellations have a negative impact on the business and affect the experience of our patients. As mentioned, appointments at the spa are in demand, with many patients having to wait weeks for a desired service. Our 48 hour cancellation/rescheduling policy allows adequate time for the business to make adjustments to the schedule, readjust appointments and/or call in other patients who are scheduled at a later date.

We plan our days in advance. Last minute changes create voids in the schedule, without the requested 48 hour notice we may not be able to fill your appointment slot resulting in a loss to the business. We at HVBL do everything we can to provide you with an amazing experience, we ask in return that you respect the time of the practitioners by providing us with proper notice. If you are not certain you will be able to make your appointment, if you’re symptomatic or sick, please contact the spa 48 hours in advance and we will gladly reschedule your appointment at a later date.

***Cancellations for Medi Spa Services within the 48 hour time frame will incur a late cancellation fee of $150 or have the deposit retained. Same day cancellations and no call, no shows will be charged 50% of the service cost (Minimum $200 fee), regardless of whether or not services have been prepaid. $150 will be charged per service scheduled, if you have multiple services scheduled you will be charged a fee per service. There will be no exception to this policy.

***Cancellations for Facial Services within the 48 hour time frame will incur a late cancellation fee of $75. No call, no shows and same day cancellations will be charged the full amount of the service cost. Cancellations for FREE Beauty Pass Services will result in forfeiture of the service or a $75 charge. There will be no exception to this policy.

***Cancellations for Microblading appointments within a 48 hour time frame will incur a $150 charge. Deposits are required to schedule these appointments. Deposits will be retained if we encounter one of these scenarios. Same day cancellations or no call, no shows will be charged the full amount of the scheduled service. This procedure occupies multiple hours on the schedule. At times the provider may come in for only your appointment. These appointments take an extended period of time and the provider should be compensated for the wasted time.

Please do not wait until the night before or the morning of your appointment in anticipation of your illness passing. Please take into consideration the time frame of your appointment, consider special events, holidays, work related events and ensure your treatments and possible downtime will not conflict with these events. Reminders are sent out 48 hours before your appointment, this provides you with ample opportunity to adjust your appointment without consequence.

If you must cancel an appointment you are required to CALL the spa directly and speak to a member of the team. Cancellations cannot be communicated through social media or text message. A phone call ensures we receive your request in a timely manner and its not overlooked. Calls for cancellations can be made any day, regardless of whether the business is open or closed. Not confirming an appointment does not constitute as a cancellation.

Consultations have a $100 fee associated with them. This fee will be charged when scheduling or at the time of appointment. In the event you move forward with a service or treatment plan within 6 weeks of the consultation, your consultation fee will be credited towards the treatment. If you opt out or treatment or do not schedule, the $100 fee will be retained for our time. Late cancellations and no shows will be charged the $100 consultation fee or have the deposit retained.

If you decide to wait until the day of your appointment to determine your ability to fulfill your appointment and you are unable, this is a responsibility you acknowledge and understand a charge will be applied. Calling 48 hours prior will help you avoid this charge.

In the event their are no funds available on your credit card, you will have a cancellation fee added to your account. You will not be able to schedule another appointment until the balance is paid.

The above applies to new patients, existing patients and prepaid packaged treatment plans. Our cancellation policy is provided during new patient on-boarding, noted on our website, our booking program and sent with each appointment reminder and confirmation. If you anticipate an issue with your scheduled appointment and want to avoid associated fees, please contact as us 48 hours prior.

We love and adore each and every patient. We appreciate your patronage and support for the business, many of you being involved from day one. We pride ourselves on the relationships we’ve developed and the commitment and dedication you’ve shown towards HVBL. As the business grows the demand for appointments increases. We juggle the business day to day trying our best to accommodate the demand for appointments. We want nothing more than to accommodate our patients by providing a personal, individualized, intimate experience. In order to provide the optimal experience for our patients we must implement and uphold certain policies to protect the business and the experiences of all patients.

Hudson Valley Beauty Lab understands normal day time operational hours sometimes just don’t work. Where and when possible we can accommodate our clients with appointments offered before or after normal operating hours. This is a rare occurence and will be considered on a case by case basis. If you would like to book an appointment outside of normal hours, simply contact your HVBL specialist and we can discuss.

Gratuity for medical related treatments is not expected. Gratuity for stellar esthetic and beauty services is greatly appreciated and can be added on at the end of each check out.